selling | Moontide Consulting

Linda Harding-Bond

June 5, 2015

Spa Industry Jobs to More than Double by 2018

Tags: Asia, best, Beth McGroarty, budget, consultant, consulting, critical, Global Spa & Wellness, GSW, Harding-Bond, Linda, management, Moontide, needs, on-line, performance, products, results, retail, revenue, sales, selling, spa, success, therapist, training Training

Education never goes to waste. This is particularly true if you are currently working in the spa industry. The Global Spa and Wellness Summit has released staggering information about the growth of employment in our industry. Retail selling, customer engagement and social media training for therapists and management should be top agenda items to maximize revenue earnings. Whether delivered online or in house, spa training is a critical need .

Spa Industry Jobs to More Than Double from 2007-2018: from 1.22 Million to 2.72 Million
Asia-Pacific will add most spa jobs, at 250,000, from 2013-2018
Sub-Saharan Africa will see highest job percentage growth at 215 percent in those five years

Want more information? Click the link to Beth McGroarty’s article>>>http://bit.ly/1Ih8RTn

Linda Harding-Bond

June 2, 2015

Government Wants to Know Your Pain. Not Us ka.

Tags: Bangkok, best, coach, compliance, consultant, critical, customer, engagement, expectations, fail, form, government, information, intake, internationa, Linda Harding-Bond, luxury, management, products, sales, selling, services, spa, teacher, Thailand, therapist, trainer Master Class, Training

Living in Bangkok, there are no lack of places to get body treatments. After several late night writing marathons which resulted in hunched painful neck and shoulders, I finally decided to get a massage.

I opted on a spa located in a Five-Star hotel. As part of an international luxury brand, it has a reputation for excellence so I felt safe with my choice. Read More

Linda Harding-Bond

May 29, 2015

Spa Training Mistakes – One-Sided Sales Training

Tags: Asia, best, budget, business, consultant, consulting, frontline, instructor, online, owners, performance, products, results, retail, revenue, sales, selling, spa, success, Thailand, therapist, tips, trainer, training Training

It is really amazing how often training is conducted at spas without first seeking input from therapists on what they actually need. For many spas, training is delivered yearly (if that) without variation or assessment of the areas where the therapists fail to deliver.

Also training is often thought of as a disruption so the attitude of “lets just get through it” prevails. To get the best ROI, perform a needs analysis before investing time and money on training.

This article from enterpriseref.com speaks to this issue. Read More

Linda Harding-Bond

May 27, 2015

Master Class-Ted Gibson, Hair Rockstar

Tags: all about eve, angelina jolie, anne hathaway, beauty industry, beauty school, best, Black, booking appointments, cosmetology, customer, environmentalist, hair design, hair school, interview, jason backe, kerry washington, killeen texas, Linda Harding-Bond, Lupita, manager, master, meditate, Milady, NYC, products, salins, salon owner, selling, service, sexy hair, skin, skin care, Stylist, ted gibson, tippi, zan ray Master Class

With a nod to Oprah Winfrey, Moontide Consulting will regularly present an interview with a hospitality, spa, beauty or customer service professional whose dedication to excellence has propelled them to the top of their industry. We begin with hair stylist and entrepreneur, Ted Gibson.

Ted Gibson is a critical force in the beauty industry. As a master hairdresser who coifs the heads of Hollywood glamour girls from Anne Hathaway to Kerry Washington to Angelina Jolie he is in high demand. Read More

Linda Harding-Bond

May 19, 2015

What 7-11 Teaches Us About Spa Selling

Tags: 7-11, Asia, Bangkok, best, coaching, communication, convenience store, customer, opportunities, products, rejection, retail, revenues, selling, spa, teach, therapists, training Training

Anyone who is passionate about their work knows that it can be difficult to turn off sometimes. This is particularly true with customer service because good or bad, it’s always around us.

As a spa sales trainer I look everywhere for inspiration and the elusive key that will unlock the door to perfect service delivery. It’s doesn’t matter if I’m having dinner at a sky bar restaurant or buying a bag of freshly sliced fruit from a street cart vendor. I always notice how they deliver their service. Read More

Linda Harding-Bond

May 18, 2015

Ten Favorite 90’s Movies Every Fashion Girl Should Watch

Tags: Angela Bassett, Asia, Basic Instinct, bayou, Boomerang, customer, Debbie, Demi Moore, Disclosure, Eddie Murphy, Eves Bayou, fashion person, fashionb, favorite, How Stella Got Her Groove Back, Janet Jackson, Lynne Whitfied, Mad Men, Matrix, Moontide Consulting, Morgan, movie Eve's, Narciso Rodriguez, Poetic Justice, Reginald Hudlin, retail, Robin givens, selling, service, Sharon Stone, spa, Ten, the Women, Unzipped Writing

Harper’s Bazaar just released their list of THE ’90S FILMS THAT EVERY FASHION GIRL SHOULD WATCH.

Now, I’ll admit that I’m not a “fashion person” per se, most of my free time is devoted to creating on-line training workshops for the spa industry. But as a beauty professional I’ve been influenced for my entire life by the cinema . Also because American cinema is not as readily available to me in Asia, I find that I now appreciate it more. Read More

Linda Harding-Bond

May 8, 2015

What’s Your Retail Strategy for Mother’s Day?

Tags: best, Black skincare, classes, coaching, communication, customer, English, ethnic, global, inhouse, management, Mother's Day, online, opportunities, products, retail, revenues, selling, spa, strategy, Thai, therapists, training, workshops Products

This weekend heralds in one of the largest spending holidays during the year, Mother’s Day. In the United States alone, 2.35 billion was spent on flowers. Spas generated a not too shabby 1.47 billion in revenue earnings. Read More

Linda Harding-Bond

May 6, 2015

The Case of the Good Bad Receptionist

Tags: Asia, Black, bottom line, budget, classes, consultant, easy, English, ethnic, front desk, generate, global, Harding-Bond, increase, inhouse, Linda, management, on-line, online, performance, proactive, products, receptionist, results, retail, revenue, sales, selling, skincare, spa, success, Thai, Thailand, therapist, tips, training, workshops Training

So often the performance rating of a receptionist is predicated on her charm or even her beauty. It’s rare that she or he is judged on their ability to engage with clients in a way that drives sales.

I like to tell the following story because I think that it’s indicative of so many spas. Your reception area can be a microcosm of your entire operation and as such can shed light on your flagging sales. Read More

Linda Harding-Bond

May 4, 2015

Increasing Spa Sales in Five Minutes

Tags: Asia, Black, classes, consultant, drive, easy, English, ethnic, feedback, global, Harding-Bond, increase, inhouse, introvert, Linda, management, mantra, online, pad, performance, products, recommendations, results, retail, revenue, sales, selling, skincare, Skincare workshops, status, Thai, Thailand, therapists, training, treatment room, workshops Products

Spa managers are busy people. That’s why it’s important to have tried and tested ways to quickly improve your retail sales. Here are five methods guaranteed to not only drive your sales up but inspire your staff to new heights. Read More

Linda Harding-Bond

May 1, 2015

Customization-the Key to Attracting Men

Tags: Asia, best, Blu Spas, bottom line, budget, buying, coaching, communication, consultant, consulting, crafted, customer, customization, customized, diversity, Doug Chambers, easy, female, guest, Harding-Bond, increase, instructor, Linda, men, on-line, opportunities, options, performance, products, relevant, results, retail, revenue, revenues, sales, selling, skincare, spa, Spas, Strategies, target, teacher, Thailand, therapist, therapists, tips, trainer, training, treatment room, workshops Products

Doug Chambers, founder/principal of Blu Spas, Inc. stated “A key to understanding the male skin care market is to understand that customization is just as relevant to the male market as it is to the female market. All too often spa menus feature multiple facial options unmistakably crafted for women and a single one-size-fits-all facial for men.”

A more customized experience for men should be the goal, accommodating the individual needs and desires of your target male market.

One way to begin that process is to identify which products among your retail selection are ideal for men. But with the wide range of products now available specifically suited to men’s needs, there is no longer an excuse for not having a section of your spa menu and products dedicated to the the fellas.

Read the complete article- 4 Strategies to Capture the Men’s Skin Care Market http://bit.ly/1Qi8Bbr

Tag selling

Linda Harding-Bond

June 5, 2015

Spa Industry Jobs to More than Double by 2018

Linda Harding-Bond

June 2, 2015

Government Wants to Know Your Pain. Not Us ka.

Linda Harding-Bond

May 29, 2015

Spa Training Mistakes – One-Sided Sales Training

Linda Harding-Bond

May 27, 2015

Master Class-Ted Gibson, Hair Rockstar

Linda Harding-Bond

May 19, 2015

What 7-11 Teaches Us About Spa Selling

Linda Harding-Bond

May 18, 2015

Ten Favorite 90’s Movies Every Fashion Girl Should Watch

Linda Harding-Bond

May 8, 2015

What’s Your Retail Strategy for Mother’s Day?

Linda Harding-Bond

May 6, 2015

The Case of the Good Bad Receptionist

Linda Harding-Bond

May 4, 2015

Increasing Spa Sales in Five Minutes

Linda Harding-Bond

May 1, 2015

Customization-the Key to Attracting Men

A more customized experience for men should be the goal, accommodating the individual needs and desires of your target male market.

Elevating the Waxing Experience: Why Wax Membership Centers Deserve 5* Customer Service Training

Price-Waterhouse Says the Pandemic Hit Hard But Recovery Is In Sight

The Beginners Guide to Online Spa Consultations

Three Most Important Answers Spa Guests Want to Know

Facts About Men’s Fitness Habits That Might Surprise You

Tag selling

Linda Harding-Bond

June 5, 2015

Linda Harding-Bond

June 2, 2015

Linda Harding-Bond

May 29, 2015

Linda Harding-Bond

May 27, 2015

Linda Harding-Bond

May 19, 2015

Linda Harding-Bond

May 18, 2015

Linda Harding-Bond

May 8, 2015

Linda Harding-Bond

May 6, 2015

Linda Harding-Bond

May 4, 2015

Linda Harding-Bond

May 1, 2015

A more customized experience for men should be the goal, accommodating the individual needs and desires of your target male market.

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