Moontide Consulting increases retail sales revenues by re-imagining the approach to retail sales training for therapists, front desk, and managers. “Service providers should never ‘sell’ products. The key is to find solutions to their guests’ problems and then make the proper recommendations.”
Recognizing that most spa therapists are introverts, Linda Harding-Bond specializes in creating training programs that respect their learning style.
Results are their ability to deliver the ultimate service in personalization and customization.
Linda excels in teaching spa therapists how to use their natural talents as listeners and nurturers to heighten guest engagement. They learn to provide a superb client experience, resulting in organic, impeccable retail and service recommendations.
Her newest program, the Express Online Retail Training Course is designed for spa re-openings after COVID-19. Spa managers who want to increase their retail revenue stream quickly will also use the course to enhance their therapist’s sales skills in five hours or less.
Linda has presented at global conferences for Shangri-La Hotels & Resorts, Biologique Recherche, World spa and Wellness, and the International Spa Association.
Linda has provided her expertise to internationally recognized brands such as Anantara Hotels, Shangri-La Hotel & Resorts, MSpa, Six Senses Resorts and Spas, Oberoi Hotel Group and Goldeneye Hotel & Resort.
She is co-owner of Well Sleep Relax, e-commerce. This site was developed to fulfill the specific product needs of spa lovers. It also serves as a business model for hospitality managers who desire to incorporate an e-commerce component to their spa.
In 2018 Linda authored Listen, Engage, Sell! The Foolproof Method for Increasing Spa Sales in 7 Days or Less and The New Esthy Handbook: an Essential Guide for Novice and Nervous Estheticians.