Nobody loves success more than a successful business. After all, the positive outcome of foresight, great products, services, communication and meticulous planning is a beautiful thing.
But if there’s anything the uncertainty of 2020 has taught us, it’s how difficult it is to plan. This is true for every customer facing business right now from restaurants to auto dealerships to hospitality.
In the past month, the coronavirus (COVID-19) has caused a pandemic resulting in a reduced face to face commerce. The hospitality industry across the board has experienced a drop in occupancy and bookings. Read More
Recently I was sitting in the lobby of a neighborhood spa in Bangkok. I was the first person there and the therapists were still prepping their rooms so I had a chance observe front desk operations. It was nightmarish. Read More
Last week in Deauville, France I presented on the topic of Spa Retail Sales at the Biologique Recherche Worldwide Convention. I had an opportunity to speak with distributors and spa decision makers from over 90 countries. There was a great exchange of ideas but what stood out was that increasing retail sales is still a global challenge.