“I did not go to school to sell products!”
Here’s the backstory: The CEO of a well known massage club posted on LinkedIn that the emphasis of his company is “total body care”.
My response; “Total body care should include appropriate product recommendations which allow guests to extend their treatment and maximize results.
His lead therapist then responded to me by posting this comment,
Therein lies the gap of understanding. Even though I used the term appropriate product recommendations, in the therapist’s mind this translated to selling.
Obviously, based upon retail sales results many therapists feel this way. Do yours?
I see it all the time in my training journeys. Been there, done that, got a t-shirt.
As a Spa Manager, you may wonder how to get around this roadblock
At Moontide we’ve managed to crack the code. Check this out >>>> http://bit.ly/2ytMf4y
Contact me at Linda@Moontideconsulting.com or request a chat on Clarity. I’ll be happy to share how we achieve our fantastic results in the face of resistance.