“I Did Not Go To School To Sell Products”
Here is the backstory: The CEO of a well known massage club posted on LinkedIn that the emphasis of his company is “total body care”.
My response; “Total body care should include appropriate product recommendations which allow guests to extend their treatment and maximize results.
His lead therapist then posted this comment,
Therein lies the gap of understanding. Even though I used the term appropriate product recommendations, in the therapist’s mind this translated to selling, not heightened service.
Obviously many therapists feel this way, based upon retail sales results.
As a Spa Manager, have you managed to get around this?
We’ve managed to crack the code. >>>> http://bit.ly/2ytMf4y
Contact me at Linda@Moontideconsulting.com and let’s discuss. I’ll be happy to share how we achieve such fantastic results in the face of resistance.