Yesterday, an important moment in America took place. Humanity won over inhumanity in the trial of Derek Chauvin.
As I read the statements issued by CEO’s for companies such as AT&T, Facebook, Microsoft , LinkedIn, McCormick & Company, Hewlett Packard Enterprise, Wells Fargo and others, I truly wish that I was reading more from the leaders in Spa and Hospitality.
As an industry that is built on the tenets of service and compassion, it is particularly important during times of sea change to make our position known. The world is watching and listening.
February 21, 2021
Online experiences that evoke the serendipity of traditional retail—complete with aisles of shelves—make shopping fun again. And they’re pandemic-safe, too.
February 15, 2021
It goes without saying that the coronavirus outbreak and subsequent safety measures have had a significant impact on the hospitality industry. We can expect to feel the effects this year and beyond. Meanwhile, increased consumer awareness of all things purposeful from technology to cultural mores has set new benchmarks.
February 4, 2021
Daniel Poulin, Accor’s NCA LGBTQ+ Pillar lead shares his thoughts on how to effect change in Diversity and Inclusion.
Most people would agree that hospitality is behind other industries when it comes to diversity and inclusion.(D&I) Read More
November 13, 2020
Last week, two friends who were employed in the luxury hotel sector were laid off. COVID-19 has brought the world to a standstill, and as a result many businesses are struggling to stay afloat. However, some industries have actually seen profits increase, and are likely to continue to do so post-pandemic, while other industries that are struggling now are set to flourish once the COVID-19 crisis is over.
Here are eight industries that will continue to boom. Read More
October 14, 2020
It is easy during an economic crisis to focus on cutting costs. The spa industry had long been rumored to be recession-proof. People always want to feel good and look good. Read More
August 27, 2020
Best Practice: a method or technique that has been generally accepted as superior to any alternatives because it produces results that are superior to those achieved by other means.
In 2010, the United States was beginning to emerge from the Great Recession.
Spa treatment room occupancy was down by 40% and revenues had reached a plateau. But the average retail dollar per treatment had risen from US$19 to $26 in just one year. Consumers were purchasing more products and then opting to perform their own spa treatments at home. Read More
July 17, 2020
Like many women, I can spend hours talking with my friends about hair, vacations, and beauty treatments. Especially skincare. As a former esthetician, when it comes to spas I admit that I’m very particular about my facials.
I have no problem requesting a skincare professional who has experience with people who look like me. Why would I want less? While all luxury spas should have highly knowledgeable therapists, often that is simply not the case. Read More
July 8, 2020
Aromatherapy Associates CEO Anna Teal says “Spas need to consider re-evaluating the role of the therapist”!
According to CEO of Aromatherapy Associates (AA), Anna Teal, online retail has been crucial for business following enforced closure of spas. Read More
June 23, 2020
These past two months have been interesting, to say the least. I’ve watched a variety of beauty brands meet with varying success in their efforts to profess sympathy with Black Lives Matter (BLM) issues.
Some companies, like GlyMed Plus which has actively marketed to people of color (POC) for 20 years recently found themselves in mea culpea mode. Read More