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In the past month, the coronavirus (COVID-19) has caused a pandemic resulting in a reduced face to face commerce. The hospitality industry across the board has experienced a drop in occupancy and bookings. The spa industry has been hit hard due to the hands-on services it provides. However, the good news is that customers still need products and ways to resource them.

We recently opened an e-commerce store called Well, Sleep Relax https://wellsleeprelax.com/

Here’s why-

During my last six years as a global retail trainer, I rarely visited a brick and mortar spa retail store that was stocked with a compelling range of wellness, sleep and relaxation products that so many guests want. It was frustrating, so I decided to take matters into my own hands. I filled Well Sleep Relax with products that I knew were in demand.

Companys like Ulta and Sephora are eating the spa industry’s lunch. Although we spend a minimum of 60 minutes with our guests, we’re missing the boat on two levels;

1. We’re not tuned in to the social conversation around what people are buying.


2. We don’t have a vehicle for guests to purchase after leaving the spa. What if they change their mind or want to replenish products? 


But I had a third reason. When Norm and I decided to open our e-commerce store, we knew that many spa owners had thought about adding an online component but weren’t sure how to begin. What better way to share real-life knowledge and experience than by doing it ourselves?

We are offering a free 15-minute consultation to get you started.

First visit the store, Well Sleep Relax. Browse around a bit. Write down your questions. Then contact me at  info@wellsleeprelax.com

I look forward to hearing from you.

Linda Harding-Bond

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training. Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream. Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians". Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond

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