Two weeks ago I conducted retail training for a Five-Star hotel spa. I just received the results of last week’s product sales and they’re quite good. Read More
Linda Harding-Bond
August 29, 2018
Tag Asia
Linda Harding-Bond
December 20, 2017
It’s here! I just received my third and final post training retail sales report and the results are not surprising.
If you’ve been following me you know that three weeks ago, I wrote about training the hair stylists at a Five-Star property in Hong Kong. I was absolutely thrilled at the opportunity because so many decision makers balk at the idea of budgeting for staff training.
In fact most of my conversations with spa managers center around their justification of cost. “What will the return on investment be? Is it worth it?” Read More
Linda Harding-Bond
November 28, 2017
My hair stylist Tony is wonderful. When I go home to the U.S. he is the second appointment I make after booking my flight ticket. He’s chatty, inquisitive and very charming. Read More
Linda Harding-Bond
October 25, 2017
The Wealthy Esthy Podcast: Interview with Linda Harding-Bond
Tags: Asia, Bangkok, clients, customer engagement, engaging, Esthy, introverts, newbies, Niesha Weston, podcast, retail, selling, The Wealthy, training Master Class
I had the pleasure of being interviewed by Niesha Weston, for “The Wealthy Esthy” podcast . We discussed everything esthetic from introverts, to customer engagement to retail selling to ethnic skin.
Linda Harding-Bond
July 18, 2017
China is a spa and wellness boom town. According to the Global Wellness Institute (GWI) report, in 2016 China drove the biggest recent gains in wellness tourism revenues (300%+).
I recently returned from Shanghai, China to deliver my Increasing Your Retail Selling program to a spa team at a renowned Five-Star hotel. Read More
Linda Harding-Bond
November 1, 2016
Retail Training Is What We Do!
Tags: Asia, consultant, engagement, product, retail, shelves, shelving, therapists, trainer, training Products
We’re almost at the mid-point of the year. Are your shelves still filled with unsold retail products?
We are the only company in the world with a program designed specifically for how your spa therapists learn.
Ask us about it. Linda@Moontideconsulting.com
Linda Harding-Bond
July 20, 2016
Is Your Spa Sitting on Acres of Diamonds?
Tags: Acres, Asia, classes, consultant, development, Diamonds, directors, education, hierarchy, introvert, managers, personal, rough State, sales, selling, spa, therapists, training Training
Fable excerpted from an article by: Earl Nightingale
The Acres of Diamonds story ”a true one” is told of an African farmer who heard tales about other farmers who had made millions by discovering diamond mines. These tales so excited the farmer that he could hardly wait to sell his farm and go prospecting for diamonds himself. Read More
Linda Harding-Bond
May 29, 2016
Spa Superstars: Hidden in Plain Sight
Tags: Albert Einstein, Asia, best, budget, buzzword, Class, coach, coaching, communication, consultant, flying yoga, guest, Harding-Bond, increase, Increasing Your Retail Selling, Innovation, introvert, introverts, leisure, Linda, management, Moontide Consulting, performance, products, program, results, retail, revenue, sales, selling, senior executives, singing bowls, spa, success, superstars, sustainability, therapist, training, treatment room, wellness Consulting, Training
Innovation is a hot buzzword. Senior executives in the hospitality industry are burning the midnight oil trying to find ways to innovatively one-up each other. Flying yoga, wellness strategies, sustainability campaigns, the list goes on with one thing in common. They’re all designed to target a larger portion of revenue from the upscale leisure consumer. Read More
Linda Harding-Bond
June 25, 2015
Moontide Consulting (MC) caught up with Norm Bond (NB) in Bangkok, Thailand and asked for his insights on the global spa industry and social media. We wanted to see if he could give us three social media facts that managers in the global spa industry need to know. Bond is widely recognized as an international authority on marketing. He’s also the author of “Web Traffic Decoded” and a frequent media guest having appeared on CNN, Reuters, FOX News, National Public Radio (NPR), Business Week, and Black Enterprise Magazine.
So give a read and enjoy our exchange below.
MC: Social media (SM) is all I read about now. It’s everywhere. But if I’m a spa manager do I need to be concerned? Isn’t this a senior management area?
NB: Social media is an integral part of an entire organization. From the senior manager to the entry level employee to the front desk person. Because the nature of social media today is that everybody can be touched by it.
Read More
Linda Harding-Bond
June 24, 2015
Once a month the CEO of a certain Five-Star resort company would return to the home office. A status meeting was always held. All vice presidents and middle management would attend either in person or via Skype.
On this particular day as we were waiting for the meeting to begin, he regaled us with a story of his visit to one of the company’s more remote locations. He said 18 hours on a plane had earned him an extremely stiff neck. Immediately upon arrival he’d booked a massage. In a luxurious hut with the ocean as a backdrop, he’d explained his problem to a therapist in detail. He opted for an add-on treatment of Thai herbal balls; heated poultices which are rhythmically applied to sore or stiff body points to promote blood flow. He’d also requested that a heated towel be placed around his neck for the first 10 minutes prior to treatment. >>>To read more click here>>huff.to/1GEycWV