This year ISPA 2019’s key speaker is Susan Cain. She is the CEO of Quiet Revolution and the author of the bestsellers Quiet Power: The Secret Strengths of Introverts, and Quiet: The Power of Introverts in A World That Can’t Stop Talking. Read More
Last week a beauty industry friend from Philadelphia arrived in Thailand. I’ve been here for several years now and even though there are still new sights, sounds and aromas to experience, the original wonderment of it all has passed. Read More
When I worked for the largest telecommunications company in the United States my director said “Linda, you’re doing so well as a trainer I’m going to transfer you to a position managing the production team. They just lost another manager and you’re good with people”. Read More
In the past two years, I’ve noticed more Five-star hotel and spa groups investing in retail training for their therapists and front desk team. The decision makers tend to be younger or mavericks or both! Read More
Want great retail results after training? Here’s a secret; just trying hard is not the answer.
If a clear, simple follow-up strategy has not been put in place for you and your team, you’re already dead in the water. Read More
Over the weekend I received a text message from award winning Rescue Spa in NYC. One of their many VIP guests is visiting Asia and wants to have a facial. The VIP also happens to be a YouTube vlogger with over a half million subscribers as well as over one million Instagram followers. Read More
Anyone who works in beauty, spa or wellness knows it’s highly competitive. If you’re an entrepreneur, it can be three times as hard! I’m an introvert so blowing my own horn is not my favorite thing. But to grow your customer base, it’s critical to keep your brand message out there. For 2019, I decided to kick it up a notch and use marketing’s rising star – video. Read More
I’m a serious spa lover. And like many spa lovers I have a love affair with my bathtub. Given a choice of a shower or bath, a bath wins every time. Even in 90 degree weather-but especially when it’s cold outside. Read More
I started my year out with a bang, training at one of the top spa organizations in Thailand. Most therapists are introverts but in parts of Asia it can be particularly challenging. Read More
Thanks so much for checking in.
This year I’ve got a lot of things lined up and will share my thoughts and experiences as I move forward.