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Are Your Spa Therapists VIP Ready?

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Over the weekend I received a text message from award winning Rescue Spa in NYC. One of their many VIP guests is visiting Asia and wants to have a facial.   The VIP also happens to be a YouTube vlogger with over a half million subscribers as well as over one million Instagram followers. 

They wanted to know if I could recommend a top-notch esthetician in Singapore. Rescue therapists have set the customer experience bar ridiculously high. Plus, I know how protective and particular Rescue Spa is with their clientele, so I was highly honored.

One therapist came to mind right away – she’s located at Chi the Spa, Shangri-La Hotel. She has a serene,very engaging manner and is a true genius at customizing facials for any skin type.  Her home care recommendations are always thoughtful, and exactly what’s needed to keep looking good. My former FLOTUS was actually one of her clients.

I trust her completely and was thrilled to recommend her. She’s always booked so hopefully she can squeeze the VIP into her schedule.

Not surprisingly, Chi the Spa, Singapore uses the superb Biologique Recherche product line for their facials.

But it got me to thinking: How many consultants or spa managers could confidently recommend one of their therapists for a VIP and feel 100% certain that they would deliver a perfect guest experience?

Could YOU?

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training. Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream. Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians". Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond

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