feedback | Moontide Consulting

Linda Harding-Bond

September 4, 2016

How Spas Skyrocket from Bronze to Gold

Tags: coach, continuous, customer, Day Spa Association, engagement, feedback, gold, improvement selling, in-room, interactions, listening, managers, maximize, performance, products, retail, sales, Skills, strategy, success, therapists, up sell Consulting

Day Spa Association cited an interesting statistic in their latest Snapshot Report;

Spas that generated 20% or higher in retail could potentially improved their sales by as much as 14%.

This is not surprising as success tends to breed more success. But if you’re in that lower 20% group and desperately want to make a giant leap into the elite 30% plus club, how do you make it happen? Read More

Linda Harding-Bond

June 30, 2015

The Social Solution for Shabby Service

Tags: Bangkok, best, competitor, complaint, consumer, customer service, escalate, experience, feedback, GripeO, GripeO Outreach, hospitality, hotel, impact, industry, listening, management, Mike Klanac, platform, senior, service, social media, spa, Thailand, training, Twitter Writing

I’d never heard of GripeO. Then last week I received a direct message from @GripeO_Outreach on Twitter. They were following up on an article published on Huffington Post about my lousy spa experience. They wanted to know if I was interested in escalating my complaint to senior management. Because I constantly write about the impact of social media on the spa industry I wasn’t surprised. The fact that I had been tracked on Twitter by a consumer service company was prophetic and intriguing. I wanted to learn more about GripeO_Outreach so I spoke with the CEO, Mike Klanac.

Want to read more? Click Here>>>>http://linkd.in/1Nsss50

Linda Harding-Bond

June 14, 2015

What Game of Thrones can Teach Us about Spa Retail Training

Tags: Asia, best, Bran Start, consultant, Daenerys, Dragons, feedback, Game of Thrones, goal, Jaime Lannister, Khal Drogo, Linda Bond, Linda Harding, manager, Missandei, Mother of Dragons, resistance, road to success, roadblocks, spa, strategic alliances, strategy, therapists, trainer, training, Tyrion Lannister, Viserys Targaryen Training

Changing the way your therapists deliver customer service at your spa through training is no easy task. It is not for the weak or faint-hearted. Game of Thrones demonstrates the importance of having a strategic plan which will assist you in reaching your ultimate goal. Even then you may encounter unexpected resistance or roadblocks, but you’ll be better prepared to meet them head-on. Read More

Linda Harding-Bond

May 4, 2015

Increasing Spa Sales in Five Minutes

Tags: Asia, Black, classes, consultant, drive, easy, English, ethnic, feedback, global, Harding-Bond, increase, inhouse, introvert, Linda, management, mantra, online, pad, performance, products, recommendations, results, retail, revenue, sales, selling, skincare, Skincare workshops, status, Thai, Thailand, therapists, training, treatment room, workshops Products

Spa managers are busy people. That’s why it’s important to have tried and tested ways to quickly improve your retail sales. Here are five methods guaranteed to not only drive your sales up but inspire your staff to new heights. Read More