Managing across cultures can be daunting. For many expat spa managers working in Asia it can be particularly challenging. Read More
Linda Harding-Bond
August 29, 2016
Tag customers
Linda Harding-Bond
February 19, 2016
Most people don’t like change. Almost no one changes just for change sake. There has to be a strong motivation behind it. The fact is, many luxury groups have such a steady stream of new customers that they aren’t yet feeling the impact of their reluctance to change. Read More
Linda Harding-Bond
November 27, 2015
Every year from family and friends on I had to hear “I can’t believe you have to work tomorrow. I’m off the entire weekend!” they’d croon. I hated it. I knew that they would be in various stages of enjoyment of the day after the holiday; shopping, relaxing and eating more of those great tasting leftovers. I sighed. And went into the place where I worked, the spa. Read More
Linda Harding-Bond
October 7, 2015
Does Your Spa Service Suck?
Tags: affluent, communication, consultant, customers, ethnic, experience, global, Middle East, momentum, organization, resort, retail, sales, skin, spa, therapists, training Training
Last week I traveled to the Middle East to discuss spa training and increasing retail sales with a well-known resort company. I was impressed by the opulence and beauty of their spa, it was the type of place designed for indulging in luxurious treatments all day long with your girlfriends. Read More
Linda Harding-Bond
April 1, 2015
Why Aren’t Spas on TripAdvisor?
Tags: Asia, best, collective, consultant, consulting, customers, diversity, ethnic, experiences, fast, global, growing, guest, Harding-Bond, hotel, instruction, instructor, men, online, profitable, public, reservation, restaurant, reviews, senior management, service, spa, teacher, Thailand, therapists, tourism, trainer, training, treatment room, TripAdvisor, wellness, women, workshops Writing
Update: I was contacted by TripAdvisor’s Senior Manager of Public Relations who informed me that they do have a section on their website under the category of Spa & Wellness. There you can post your reviews for day spas. They do not have a platform specifically for hotel or resort spas. Thank you to TripAdvisor for their responsiveness to their social media audience and willingness to discuss this issue further.
I’m a huge fan of TripAdvisor. It would never cross my mind to make a reservation for a hotel or restaurant without first checking my favorite source of information. And I write reviews as well; I figure that’s the least I can do for my fellow travelers. I was informed by TripAdvisor that I’m in the top 4% of their reviewers with over 19,012 readers. That’s a lot of people.
n 2013 “global wellness tourism” generated 494 billion dollars and “spa” singularly generated 94 billion dollars in revenue. In the U.S. alone from 2008-2013, 124 million people visited a spa. It is one of the fastest growing and most profitable industries in the world. Why is the service paying public not being asked to weigh in on their collective experiences?….
This article was published on Huffington Post. Want to read more? Click here>>> http://huff.to/1NIGG25
Linda Harding-Bond
March 3, 2015
Do A Few Things Brilliantly
Tags: Asia, best, bottom line, budget, ChefGordonRamsay, confidence, consultant, consulting, customers, easy, increase, introvert, Linda, management, Moontide Consulting, on-line, pain, performance, powerful, products, results, retail, revenue, sales, selling, spa, success, superstars, therapist, tips, training, workshops Training
I’m a fan of Chef Gordon Ramsay. Not the wild uber critical persona he displays on his American show , Hell’s Kitchen, but the kinder, gentler mentor and advisor that he is on his British program- Ramsay’s Kitchen Nightmares.
I remember watching an episode about a restaurant owner who had 50 or more items on his menu. The restaurant was in a shambles and the chef was losing money like crazy because he had to stock the ingredients of all the dishes he offered. He had very few customers because his food didn’t taste good. He was trying to do too much. Read More