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Tag public

The Zen of Spa Retail Training

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The first time that I had to give a public speech  I began to cry hysterically. I also wet my pants.

I was four years old and in kindergarten.

Since that time I’ve had many jobs where public speaking came with the territory. It’s never been fun but I’ve gotten considerably better at it. When I worked for Verizon as a training manager, I attended a two day workshop on public speaking. I had an instructor who was able to create a safe emotional space for the attendees. He built such an atmosphere of support that it was almost painless to stand in front of the other 11 trainees and give a five minute presentation. People performed brilliantly during those two days. I wish I could remember his name, he was wonderful. Read More

Why Aren’t Spas on TripAdvisor?

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Update: I was contacted by TripAdvisor’s Senior Manager of Public Relations who informed me that they do have a section on their website under the category of Spa & Wellness. There you can post your reviews for day spas. They do not have a platform specifically for hotel or resort spas. Thank you to TripAdvisor for their responsiveness to their social media audience and willingness to discuss this issue further.     


I’m a huge fan of TripAdvisor. It would never cross my mind to make a reservation for a hotel or restaurant without first checking my favorite source of information. And I write reviews as well; I figure that’s the least I can do for my fellow travelers. I was informed by TripAdvisor that I’m in the top 4% of their reviewers with over 19,012 readers. That’s a lot of people.

n 2013 “global wellness tourism” generated 494 billion dollars and “spa” singularly generated 94 billion dollars in revenue. In the U.S. alone from 2008-2013, 124 million people visited a spa. It is one of the fastest growing and most profitable industries in the world. Why is the service paying public not being asked to weigh in on their collective experiences?….

This article was published on Huffington Post. Want to read more? Click here>>>