Do A Few Things Brilliantly
I’m a fan of Chef Gordon Ramsay. Not the wild uber critical persona he displays on his American show , Hell’s Kitchen, but the kinder, gentler mentor and advisor that he is on his British program- Ramsay’s Kitchen Nightmares.
I remember watching an episode about a restaurant owner who had 50 or more items on his menu. The restaurant was in a shambles and the chef was losing money like crazy because he had to stock the ingredients of all the dishes he offered. He had very few customers because his food didn’t taste good. He was trying to do too much.
Chef Ramsay told him to reduce his menu to a few dishes. Focus on cooking those dishes brilliantly.
This is my philosophy with Moontide Consulting. We don’t try to do everything and we don’t try to compete with longstanding consulting companies. They’ve been around for a very long time and yet retail sales is still a challenge for most hotels and resorts.
What we do at Moontide Consulting is simple..
We know that the majority of spa therapists are introverts, so we connect with them on that level. As a former therapist who sold thousands of dollars per month in retail products, I understand how to communicate with your staff. I know that old SOP’s won’t get you the results you want.
We train therapists to interact with your clients through real life based interactive workshops and training. We dramatically raise their ability to sell retail products and upgrade services thus significantly increasing your bottom line. We can also show your management team how to improve the performance of their therapists and monitor the results for continued success.
It’s no more complicated than that.