I started my year out with a bang, training at one of the top spa organizations in Thailand. Most therapists are introverts but in parts of Asia it can be particularly challenging. Read More
Linda Harding-Bond
January 26, 2019
Tag consultant
Linda Harding-Bond
September 12, 2018
For many spa managers who are expats, working in Asia can be challenging. Sometimes it’s downright hard.
Linda Harding-Bond
December 13, 2017
2nd Week Retail Results-What No Spa Consultant Will Ever Tell You
Tags: consultant, engagement, five star, hair, home care, Hong Kong, hotel, introverts, luxury, recommendations, retail, sales, service providers, spa, stylists Training
We’re now in the second week of tracking the retail results. If you’ve been following me you know that three weeks ago, I wrote about training the hair stylists at a Five-Star luxury hotel in Hong Kong. This was a new area of the beauty industry for me as my experience has always centered on spa. Read More
Linda Harding-Bond
December 6, 2017
Last week I wrote about training the hair stylists at a Five-Star luxury hotel in Hong Kong. This was a new area of the beauty industry for me as my experience has always centered on spa. Read More
Linda Harding-Bond
August 9, 2017
Introverts: The Secret of Increasing Retail Sales at ISPA2017
Tags: communication, Conference, consultant, engagement, introverts, ISPA2017, ISPAdoyou, las vegas, products, retail, sales, spa, style, therapist, training Master Class
Despite the disproportionate number of introverts in the spa industry, most retail sales training is still presented from a traditional perspective geared toward outgoing personalities. Join me at ISPA2017 in Las Vegas on Wednesday, October 18, 2017 8 – 9 AM. Read More
Linda Harding-Bond
August 8, 2017
Every Spa Guest Has a Story
Tags: classes, confidence, consultant, consulting, courses, easy, English, Harding-Bond, increase, introvert, Linda, management, performance, powerful, products, results, retail, revenue, sales, selling, skincare, spa, success, Thai, therapist, tips, training Training
When training spa therapists I’ll use story-telling to measure where they are with engagement, and recommendations for products and services. If you are a spa manager or director try presenting this case study to your staff. Read More
Linda Harding-Bond
July 18, 2017
China is a spa and wellness boom town. According to the Global Wellness Institute (GWI) report, in 2016 China drove the biggest recent gains in wellness tourism revenues (300%+).
I recently returned from Shanghai, China to deliver my Increasing Your Retail Selling program to a spa team at a renowned Five-Star hotel. Read More
Linda Harding-Bond
June 28, 2017
Competition in the beauty sector is fierce, with spas and salons up against department stores and retail outlets for consumer sales. An obvious competitive advantage that we have over beauty counters are our therapists; trained licensed professionals with in-depth knowledge of skin and body. However, this advantage must be leveraged beyond mere product training. Read More
Linda Harding-Bond
June 22, 2017
This article from Vendhq.com provides one more reason to overlay your therapist’s spa product training with engagement training. Remember, if your team is not engaging well with your guests, they’re probably not up-selling your services or maximizing retail product sales.
Linda Harding-Bond
May 13, 2017
Enrique founded a spa/beauty product line created from plants and vegetables unique to a village in South America. For each product sold he gave back 15% of the profit to assist the village in building a school. His distributor positioned the line in the spas of a very upscale hotel chain. Read More