I live in Bangkok. Two blocks away is the largest spa company in the city. It has eight locations, working hours from 10 am-12 am and at any given time, no less than 30 therapists on staff per location. Upon entering, you see an extensive retail area of consumable items comprised of body products, moisturizers, bath oils, exfoliators, soaps and diffuser reeds. Read More
Today I came across a brilliant art collection by Ard Gelinck. @Ardgelinck. He superimposes photos of celebrities when they were young with their current image. He’s done it in such a way that it looks seamless and totally realistic. I couldn’t stop scrolling from picture to picture. Read More
With the pressures of reopening upon their shoulders, the last thing spa managers need is a continuance of pre-shutdown problematic behaviors. But keeping the end game of total customer satisfaction as the goal, management should approach staff performance issues with empathy and an open mind — while making sure to follow codes of ethics and conduct. Read More
In the past month, many articles have been written about how to prepare your spa for reopening from scheduling to sanitation. But let’s talk about the elephant in the room.
You know, the one that was there before COVID-19. Read More
What would you do as a spa owner if you received a stimulus check and your therapists didn’t want to return to work? Read More
(NOTE: If You Want Spa Customers Back Put Yourself In Their Slippers, is the last post in our 4-part series on “How Coronavirus Should Impact the Way Spas Do Business”)
In Part One of the series, we examined the projected 4.6 million job loss in the hospitality industry. Travel spending is also expected to decline to the tune of $355 billion dollars. Read More
For many couples, shelter in place can be hard. Even if you were both working from home before COVID-19, there’s something about mandatory togetherness 24/7 that can feel claustrophobic and hard to take. Read More
The Covid-19 virus has disrupted and rearranged the workplace with breathtaking speed. In the span of a week, organizations across every sector have sent millions of employees home to work remotely. Without warning — and in many cases, without preparation of any kind — managers have been thrust into the position of leading virtual teams, many for the first time. Read More
Part Two– Engagement, Energy, and E-Commerce
“Change is inevitable. Growth is optional.”
-John C. Maxwell
Right now most countries in the Western Hemisphere have not reached the peak of the coronavirus pandemic. We have no idea of what’s to come. What we do know is that directly or indirectly most areas of business will be impacted. Nothing will be as it was before. Smart companies will look ahead and talk about a future that includes diversification, introducing new products and discovering new markets. Read More
“Introspection is always retrospection.” – Jean-Paul Sartre
In the past several weeks the world has been hit with a pandemic, the magnitude of which has not been experienced before in our lifetime. Coronavirus (COVID-19) is causing financial strife across most industries and currently, there is no end in sight.
Particularly hard hit has been the global spa and hospitality industry. According to Chip Rodgers, President at the American Hotel and Lodging Association, “The coronavirus will have a more severe economic impact on the hotel industry than 9/11 and the 2008 recession combined”. Read More