pain | Moontide Consulting

Linda Harding-Bond

March 31, 2015

1st 10 Days of Spa Tips-Quick Review

Tags: Asia, best, Black, bottom line, budget, classes, coaching, communication, confidence, consultant, consulting, courses, easy, English, ethnic, guest, Harding-Bond, hotels, in-house, increase, instructor, intake form, intimidation, introvert, Linda, management, nervous, on-line, online, pain, performance, powerful, products, resorts, results, retail, revenue, sales, selling, skincare, spa, speaking, success, superstars, teacher, Thai, Thailand, therapist, therapists, tips, trainer, training, treatment room, workshops Training

Here is a recap from the 30 Days of Spa Tips Series on the Moontide YouTube Channel (hey, please subscribe while you’re there!). So far we’ve discussed … How to increase sales, customer engagement and therapist confidence in 30 easy to follow steps.

1. Retail Mantra- Tell Touch Smell Sell- Four little words to remember when recommending products.

2. Managers Set Your Expectations with Your Therapists- Begin each day letting your team know the previous day’s results and which products are the hot item of the day.

3. Following Your Retail Road Map- Begin your day by determining which services you’ll be performing, select your retail products based on those services and envision yourself selling.

4. Therapists-How to Deal with Your Fears and Intimidation- Control nervousness by remembering that your customer is semi-nude. They are probably more nervous than you are.

5.Therapist Communications with Guests and Intake Forms- If you don’t understand what the intake form says get clarity before you begin the service.

6. Can you Retail for the Stars?- What’s your global skin I.Q? Which products work best for multi-ethnic or different skin types?

7. Recommending vs. Selling- Hospitality means providing your client with suggestions for an appropriate product to take home with them.

8. Positive Thinking for Retail Stars- Don’t talk yourself out of success. Envision yourself making lots of retail sales.

9. Is Your Spa Prepared to Sell- For managers, receptionists and therapists’ proper preparation at the start of each day will help to bring success.

10. So You Know Your Personal Brand- Match your personal preferences to the products at your spa. They will be easier to sell.

Watch 30 Days of Spa Tips on YouTube on the Moontide Consulting Channel

Linda Harding-Bond

March 26, 2015

No Training Budget= Bad Business

Tags: Asia, best, Black, budget, classes, communication, confidence, consultant, courses, empowered, English, ethnic, guest, Harding-Bond, hotels, in-house, introvert, Linda, management, on-line Training, online, pain, performance, products, resorts, results, retail, revenue, sales, selling, shyness, skincare, Soi, spa, speaking, Thai, Thailand, therapist, therapists, time management, training, treatment room, workshops Training

I live in Bangkok on a soi (street) in a thriving business district. The soi is lined with vendors selling everything from mangoes to crickets. There are exactly 5 massage businesses and one spa. From time to time my husband and I get a foot massage that is quite good. The therapists are friendly and chatty. When we close our eyes to just enjoy the massage they are sensitive enough to stop talking. This service costs 400 THB or 15 U.S. dollars. Read More

Linda Harding-Bond

March 8, 2015

Therapists Can Sell-Your Spa Retailing Tip # 2

Tags: Asia, best, bottom line, budget, confidence, consultant, consulting, easy, increase, introverts, Linda Harding-Bond, management, on-line, pain, performance, powerful, products, results, retail, revenue, sales, selling, spa, success, superstar, therapists, tips, training Products, Training

In my first blog your task was to have your therapists select their favorite place, food or person. They described their selection to their team members who should have been paying close attention to the body language, tone, animation and excitement level of the speaker telling the story. You should have been taking notes on each therapist to record their particular level of enthusiasm as no two people are alike. This exercise would help you to determine and set the emotional baseline of the therapist who is selling your retail products. Read More

Linda Harding-Bond

March 3, 2015

Do A Few Things Brilliantly

Tags: Asia, best, bottom line, budget, ChefGordonRamsay, confidence, consultant, consulting, customers, easy, increase, introvert, Linda, management, Moontide Consulting, on-line, pain, performance, powerful, products, results, retail, revenue, sales, selling, spa, success, superstars, therapist, tips, training, workshops Training

I’m a fan of Chef Gordon Ramsay. Not the wild uber critical persona he displays on his American show , Hell’s Kitchen, but the kinder, gentler mentor and advisor that he is on his British program- Ramsay’s Kitchen Nightmares.

I remember watching an episode about a restaurant owner who had 50 or more items on his menu. The restaurant was in a shambles and the chef was losing money like crazy because he had to stock the ingredients of all the dishes he offered. He had very few customers because his food didn’t taste good. He was trying to do too much. Read More

Linda Harding-Bond

March 2, 2015

Retail Selling is Easy – Three Tips to Increase Sales at Your Spa in 2015

Tags: affordable, Asia, best, Black, bottom line, budget, classes, confidence, consultant, cost effective, courses, easy, English, ethnic, hotels, in-house, increase, introverts, Linda Harding-Bond, management, online, pain, performance, powerful, products, resorts, results, retail, revenue, sales, selling, skincare, spa, speaking, success, superstar, Thai, Thailand, therapists, tips, training, workshops Consulting

I’m going to give you three powerful tips in this series. This is number one and make sure you stay tuned to get the other two because together they’re magical.

When I consulted with spa management in the United States they would often tell me that their number one problem was getting their staff to sell retail products. But my experience in Asia has shown me that the same challenges exist, although they may be amplified by language differences. The primary cause is the same all over the world. Most therapists are introverts. They are shy people who don’t feel comfortable selling products. Read More