Author Linda Harding-Bond

Author Linda Harding-Bond

What No One Tells You About Customer Reviews

Tags: , , , , , , Digital Hospitality 360
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MarktheSpaMan shared this piece from Bill Hartzer ‘s shocking article, about how positive customer reviews are ignored by most business owners.

If this is you, no worries. At the end I’ll tell you how to use this knowledge to blow your competition away. Read More

The Therapist – Management Retail Disconnect

Tags: , , , , , , , , , writing
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There are currently 32,930 vacant positions for therapists in the US spa industry and 1,030 for managers. Inspired by these findings from its annual Spa Industry Study, the International Spa Association (ISPA) Foundation commissioned PricewaterhouseCoopers (PwC) to conduct a global study to get underneath the reasons for the high number of vacancies.  Read More