proactive | Moontide Consulting

Linda Harding-Bond

September 9, 2015

How to make money at your spa during holiday season

Tags: Bangkok, best, Christmas, consultant, High Holidays, KPI, Kwaanza, Labor Day, management, manager, proactive, productivity, retail, revenue, selling, spa, Thanksgiving, therapists, training Training

Yes, it’s just the day after Labor Day. But that’s why you need to get on this now.

If you manage a spa you probably look forward to the holiday season. That period from mid-November to January 5 is ripe with opportunity for selling. Beginning with Thanksgiving (hostess gifts) and concluding with Christmas, High Holidays and Kwanzaa this time should be a retail selling bonanza. Read More

Linda Harding-Bond

May 6, 2015

The Case of the Good Bad Receptionist

Tags: Asia, Black, bottom line, budget, classes, consultant, easy, English, ethnic, front desk, generate, global, Harding-Bond, increase, inhouse, Linda, management, on-line, online, performance, proactive, products, receptionist, results, retail, revenue, sales, selling, skincare, spa, success, Thai, Thailand, therapist, tips, training, workshops Training

So often the performance rating of a receptionist is predicated on her charm or even her beauty. It’s rare that she or he is judged on their ability to engage with clients in a way that drives sales.

I like to tell the following story because I think that it’s indicative of so many spas. Your reception area can be a microcosm of your entire operation and as such can shed light on your flagging sales. Read More