nervous | Moontide Consulting

Linda Harding-Bond

April 22, 2015

5 Shocking Secrets of Spa Therapists

Tags: Asia, best, Black, bottom line, budget, buying, classes, coaching, communication, confidence, consultant, consulting, customer, customized, diversity, easy, English, ethnic, guest, Harding-Bond, in-house, increase, instructor, intake form, intimidation, introvert, Linda, management, nervous, on-line, online, opportunities, performance, products, reception, results, retail, revenue, revenues, sales, secret, selling, shocking, skincare, spa, speaking, success, teacher, Thailand, therapist, therapists, tips, trainer, training, treatment room, workshops Consulting

I am based in Asia however it seems that when it comes to the spa industry in general, “don’t ask don’t tell” is the policy that folks often operate from. I had a massage the other day at a Five-Star hotel in my neighborhood. It was serviceable enough and I left feeling better. It was everything else that happened around the service which made the hair on the back of my neck stand up. Read More

Linda Harding-Bond

March 31, 2015

1st 10 Days of Spa Tips-Quick Review

Tags: Asia, best, Black, bottom line, budget, classes, coaching, communication, confidence, consultant, consulting, courses, easy, English, ethnic, guest, Harding-Bond, hotels, in-house, increase, instructor, intake form, intimidation, introvert, Linda, management, nervous, on-line, online, pain, performance, powerful, products, resorts, results, retail, revenue, sales, selling, skincare, spa, speaking, success, superstars, teacher, Thai, Thailand, therapist, therapists, tips, trainer, training, treatment room, workshops Training

Here is a recap from the 30 Days of Spa Tips Series on the Moontide YouTube Channel (hey, please subscribe while you’re there!). So far we’ve discussed … How to increase sales, customer engagement and therapist confidence in 30 easy to follow steps.

1. Retail Mantra- Tell Touch Smell Sell- Four little words to remember when recommending products.

2. Managers Set Your Expectations with Your Therapists- Begin each day letting your team know the previous day’s results and which products are the hot item of the day.

3. Following Your Retail Road Map- Begin your day by determining which services you’ll be performing, select your retail products based on those services and envision yourself selling.

4. Therapists-How to Deal with Your Fears and Intimidation- Control nervousness by remembering that your customer is semi-nude. They are probably more nervous than you are.

5.Therapist Communications with Guests and Intake Forms- If you don’t understand what the intake form says get clarity before you begin the service.

6. Can you Retail for the Stars?- What’s your global skin I.Q? Which products work best for multi-ethnic or different skin types?

7. Recommending vs. Selling- Hospitality means providing your client with suggestions for an appropriate product to take home with them.

8. Positive Thinking for Retail Stars- Don’t talk yourself out of success. Envision yourself making lots of retail sales.

9. Is Your Spa Prepared to Sell- For managers, receptionists and therapists’ proper preparation at the start of each day will help to bring success.

10. So You Know Your Personal Brand- Match your personal preferences to the products at your spa. They will be easier to sell.

Watch 30 Days of Spa Tips on YouTube on the Moontide Consulting Channel