In the day to day process of managing a busy spa, it’s easy to lose sight of delivering perfect customer service. Here are three tips to help keep you on track. Read More
November 17, 2017
If you’ve been in business a while, you’ve likely learned how difficult it can be to win a new customer.
The segment of your customer base who regularly buys from you could be the biggest asset your company has. By adjusting your marketing spend so that you target not only new customers but also nurture your existing audience, you could enjoy far greater profitability. Here are seven ways that you can ensure your company has a sizable share of long-term customers. Read More
May 16, 2016
Last week Justin Bieber paid a visit to a Los Angeles spa. Recently he’s been spotted meditating outdoors and wandering around barefoot in the park aka earthing. Read More
May 12, 2016
Hey Spa Managers and Directors. We are midway through the second quarter of 2016. Have you reached your monthly retail goals yet? What are you waiting for? It’s time to take the first step. Read More
May 6, 2016
With thousands of spas vying for the attention of consumers, many spa managers are always seeking out ways to gain a competitive advantage. Using the holidays, seasons and special events to tie in existing treatments or create new ones is a smart way to keep customer and employee excitement, and revenue flowing through your operation. Read More
April 29, 2016
April 21, 2016
Update: This show previously aired. Watch the replay here>this week’s Blab
According to Sandler Research ;
“Globally, the market is quite fragmented and is characterized by the presence of both local and international players that offer innovative products and great service to meet customer requirements.
The vendors in this market are adopting strategies like branding and are also differentiating their services from others to gain a competitive edge over their peers. Competition is expected to intensify during the forecast period.”
April 6, 2016
Wellness is a beast! According to SRI International, wellness-focused travel will reach $678.5 billion by 2017. But currently the UAE has 500 plus spas within an area the size of North Carolina. Read More
March 31, 2016
“We’ve been putting this information out there a long time, when is somebody going to start listening?”
-Anonymous Spa Conference Speaker
With so many resources at hand for the spa industry to perform better, faster and stronger, one has to wonder why there’s so much difficulty meeting challenges generated by technical and social change. Read More
January 14, 2016
Huffington Post’s Workwell is an ongoing series about thriving in the workplace. When we at Moontide Consulting were asked to contribute we were highly honored.
As a spa training company which has merged with the best of digital marketing we decided to collaborate. Our featured article: The Intersection of Tech and Wellness.