With thousands of spas vying for the attention of consumers, many spa managers are always seeking out ways to gain a competitive advantage. Using the holidays, seasons and special events to tie in existing treatments or create new ones is a smart way to keep customer and employee excitement, and revenue flowing through your operation. Read More
April 29, 2016
Do spa managers have a problem sharing information with each other? Sometimes they do.
April 21, 2016
Update: This show previously aired. Watch the replay here>this week’s Blab
According to Sandler Research ;
“Globally, the market is quite fragmented and is characterized by the presence of both local and international players that offer innovative products and great service to meet customer requirements.
The vendors in this market are adopting strategies like branding and are also differentiating their services from others to gain a competitive edge over their peers. Competition is expected to intensify during the forecast period.”
April 18, 2016
Last week we received quite a bit of response from our Blab “How Cosmetic Outlets Slay Spas”. Everyone wasn’t happy and they let us know so. Many felt as though dirty spa laundry shouldn’t be aired in public.
We never saw it coming. I must admit that it gave us pause.
But then we received an e-mail from the co-owner of one of the largest membership spa clubs in the U.S. who wanted to know more. Read More
April 14, 2016
April 6, 2016
March 31, 2016
“We’ve been putting this information out there a long time, when is somebody going to start listening?”
-Anonymous Spa Conference Speaker
With so many resources at hand for the spa industry to perform better, faster and stronger, one has to wonder why there’s so much difficulty meeting challenges generated by technical and social change. Read More
March 18, 2016
Article written by Norm Bond, Digital Marketing Manager for Moontide Consultants.
Digital technology is increasingly disrupting industries outside of the tech world.
Part of the reason why is that there has been a fundamental change in how people communicate. Attention spans are shorter. Mobile devices are abundant. And yet people still want the personal touch. They will reward brands and companies that make them feel special. Read More
March 2, 2016
We believe that spa guests deserve a perfect service. But with 27% of spas at 0-10% in retail sales to service, we wonder if a perfect service is being delivered. Is product training for therapists providing all of the necessary information and tools? Or is something more needed? What gives?
If you missed our March 4th Blab no worries. In this segment we discuss product distributors, manufacturers and expansion of training. Tip:click your mouse on the verbiage to the right side of the screen to read the comments.
Next Blab-Can Introverts Sell?
Friday, March 11 7:30 p.m.-8:pm. Bangkok time | 7:30 a.m.-8:00 am East Coast
12:30 pm London | 11:30 pm Sidney,Au.| 2:30 pm South Africa |4:30 pm UAE
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February 27, 2016
Last year’s Professional Spa and Wellness convention made a huge industry impact with their retail Key Performance Indicators (KPI) benchmarking initiative. So it comes as no surprise that a featured topic at this year’s convention is “Improving retail sales at your spa: four simple steps” .
For our first Blab we also discussed product sales but from the perspective of “Therapists Making Money.” This topic totally aligns with the importance of retail selling in the global spa industry.
One of the key elements is engagement. Speaking of engagement Blab.im is one of the hottest tools in social media today. It’s still in beta testing but we think it’s perfect for our industry. Watch it in action in the video below. Tip:click your mouse on the verbiage to the right side of the screen to read the comments.
We’ll be doing Global Spa Blab every Friday at 7:30 pm Bangkok time, so don’t forget to follow us on Blab.im and join the conversation.