Wellness is a beast! According to SRI International, wellness-focused travel will reach $678.5 billion by 2017. But currently the UAE has 500 plus spas within an area the size of North Carolina. Read More
March 31, 2016
“We’ve been putting this information out there a long time, when is somebody going to start listening?”
-Anonymous Spa Conference Speaker
With so many resources at hand for the spa industry to perform better, faster and stronger, one has to wonder why there’s so much difficulty meeting challenges generated by technical and social change. Read More
March 18, 2016
Article written by Norm Bond, Digital Marketing Manager for Moontide Consultants.
Digital technology is increasingly disrupting industries outside of the tech world.
Part of the reason why is that there has been a fundamental change in how people communicate. Attention spans are shorter. Mobile devices are abundant. And yet people still want the personal touch. They will reward brands and companies that make them feel special. Read More
March 2, 2016
We believe that spa guests deserve a perfect service. But with 27% of spas at 0-10% in retail sales to service, we wonder if a perfect service is being delivered. Is product training for therapists providing all of the necessary information and tools? Or is something more needed? What gives?
If you missed our March 4th Blab no worries. In this segment we discuss product distributors, manufacturers and expansion of training. Tip:click your mouse on the verbiage to the right side of the screen to read the comments.
Next Blab-Can Introverts Sell?
Friday, March 11 7:30 p.m.-8:pm. Bangkok time | 7:30 a.m.-8:00 am East Coast
12:30 pm London | 11:30 pm Sidney,Au.| 2:30 pm South Africa |4:30 pm UAE
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February 27, 2016
Last year’s Professional Spa and Wellness convention made a huge industry impact with their retail Key Performance Indicators (KPI) benchmarking initiative. So it comes as no surprise that a featured topic at this year’s convention is “Improving retail sales at your spa: four simple steps” .
For our first Blab we also discussed product sales but from the perspective of “Therapists Making Money.” This topic totally aligns with the importance of retail selling in the global spa industry.
One of the key elements is engagement. Speaking of engagement Blab.im is one of the hottest tools in social media today. It’s still in beta testing but we think it’s perfect for our industry. Watch it in action in the video below. Tip:click your mouse on the verbiage to the right side of the screen to read the comments.
We’ll be doing Global Spa Blab every Friday at 7:30 pm Bangkok time, so don’t forget to follow us on Blab.im and join the conversation.
July 9, 2015
May 14, 2015
May 8, 2015
If you read our blog or follow us on Facebook, you already know a lot about us. But we want to take some time to get to know all of you! Each week we will be featuring a different small business or entrepreneur. This week Bon Accord Creative is meeting Linda Harding-Bond from Moontide Consulting. Read More
April 22, 2015
I am based in Asia however it seems that when it comes to the spa industry in general, “don’t ask don’t tell” is the policy that folks often operate from. I had a massage the other day at a Five-Star hotel in my neighborhood. It was serviceable enough and I left feeling better. It was everything else that happened around the service which made the hair on the back of my neck stand up. Read More
March 2, 2015
I’m going to give you three powerful tips in this series. This is number one and make sure you stay tuned to get the other two because together they’re magical.
When I consulted with spa management in the United States they would often tell me that their number one problem was getting their staff to sell retail products. But my experience in Asia has shown me that the same challenges exist, although they may be amplified by language differences. The primary cause is the same all over the world. Most therapists are introverts. They are shy people who don’t feel comfortable selling products. Read More