This brilliant infographic created by Dr. Johnny Parker may be the guide that you need to open the door to conversation.
If you are non-Black and have Black employees the current climate calls for discourse. But remember, the first step is to ask if they want to discuss issues with you. Creating a safe space means it’s OK if they tell you no. For a variety of reasons, they may not be open to expressing how they feel. They may not be receptive to hearing how you feel either.
You’ve never walked in their shoes so don’t assume that you know how they feel.
Their choice doesn’t make them “difficult” or “angry” or “not a team player” It makes them human.
Linda Harding-Bond is shifting the paradigm on spa retail training.
Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream.
Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts.
She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians".
Connect with her at Linda@Moontideconsulting.com .