Tag Director

Tag Director

Gordon Tareta Spills the Tea on Spa Retail

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Gordon Tareta is the area director of spas for Marcus Hotels and the founder of spa consulting firm, Tareta Group International. His comment about Sephora particularly resonated with me because when I worked as an esthetician, Sephora was right down the street. I remember the spa owner telling us that it makes no sense for a client to leave our treatment room and purchase the same products somewhere else. Customer service was everything. Read More

Five Hidden Gems on Pulse, to Sharpen Spa Performance

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 Spa and beauty industry people.  You know who you are. You’re always consumed with handling staff or customers or both. Rarely do you  have time to peruse the articles on LinkedIn’s Pulse for news that might  impact how you conduct business. But as an information junkie, I do.  So here in a roundup are excerpts from five articles that I’ve read in the past week which gave me pause.  They might do the same for you. Read More