Tag game

Tag game

Why Millennials Will Force Spas to Step Their Game Up

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Women and men between the ages of 25 to 34 are pretty glamorous people. They like to look and smell good. And they love to shop for the products which can help them get that way.

Consumer research firm Scarborough offers some interesting insight into the Millennials when it comes to making purchases. Among them:

  • 65% of millennials like to compare prices across different sites before purchasing
  • 34% say going online is one of their favorite things to do in their free time
  • 51% agree that being able to customize an item makes them more likely to purchase

Spa therapists need to understand that many millennials who get spa treatments come mentally prepared to buy. Read More

Do Your Therapists Strikeout Looking?

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My husband and I recently went to a spa that had a wonderful aroma wafting through it. On a table in the reception area was a prominent display of essential oils and diffusers. I assumed that one of the oils was scenting the spa. As a trainer I’m always interested in the staff’s ability to interact well with customers. This day was no different.

“I want to try something”, I whispered to my husband. “Talk about how much you enjoy the smell in here”. I didn’t have to cue him further as he is a marketer and has a natural flair for drama. “Honey, what is that aroma” he asked in a loud stage whisper. “I like it, it’s nice. Do you recognize it?” Two receptionists were standing at attention close by, smiling at us. Not one of them approached us to clue us in on what turned out to be the signature scent of their company.   Read More