Why Giving Your Customers What They Want May Not Be Enough
In today’s competitive spa environment just performing a good service may not be enough. All therapists must be fully informed and prepared to offer the full range of products and services to make your guest’s experience extraordinary. Spa retail training is critical for ensuring that the correct products are selected.
Dr. Bryan K. Williams of BW Enterprise tells us why sometimes just giving the customer what they want isn’t enough.
Are your therapists going above and beyond the call of duty? Tell me what you think?
Linda Harding-Bond
President at Moontide Consulting
Linda Harding-Bond is shifting the paradigm on spa retail training.
Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream.
Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts.
She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians".
Connect with her at Linda@Moontideconsulting.com .
