Why Giving Your Customers What They Want May Not Be Enough
In today’s competitive spa environment just performing a good service may not be enough. All therapists must be fully informed and prepared to offer the full range of products and services to make your guest’s experience extraordinary. Spa retail training is critical for ensuring that the correct products are selected.
Dr. Bryan K. Williams of BW Enterprise tells us why sometimes just giving the customer what they want isn’t enough.
Are your therapists going above and beyond the call of duty? Tell me what you think?