For Spas Does Knowing Better Equal Doing Better?
There’s a lot of noise in the spa consulting marketplace today. Everyone has a product that they want you to buy. You sign up for various mailing lists to ensure that you receive their newest information first. But what about the 100 people on the list before you? Or the 100 who sign up after? What will you do that’s different from your competitors? What are you doing now that’s different at all?
We at Moontide Consulting believe that you don’t need more information when it comes to therapist sales training, you already have that. You know why it’s important.
You also don’t need to find a solution; we and a few other agencies have already provided that.
What you do need is to get off the fence and act on what you know.
Because you know that your products are not flying off the shelves. In fact some of them are actually beyond expiration date.
You know that your therapists are not recommending your products because they’re not comfortable doing so because no one has taught them those skills.
You know that your team has the potential to be kick-ass and that they deserve better.
You know that one half of your staff, the massage therapists don’t contribute to retail revenue sales at all because they’ve been given a pass.
And what you know without a doubt is that your spa is failing to provide the best customer experience possible. And that’s a damn shame.
You already know that. So what does it take to change it?
Linda Harding-Bond
