Our Blog

Our Blog

13 Tips to Ensure Spa Training Success

Tags: , , , , Consulting
featured image

Retail training costs money but there is probably no better investment for a spa to make. Still, convincing senior management and the financial department to fork over the amount needed to bring your staff up to speed can be tough. So one would assume that once the funds are secured proper preparation would be done to ensure a positive outcome.

But amazingly, that doesn’t always happen. It’s almost as though the training itself is anti-climatic.

Some organizations, find that shifting schedules around to accommodate classroom time too much to handle. They manage to do it for employee vacations but for training, things fall apart. It’s as though they purposely set themselves up to fail. Poor planning can create chaos and the outcome can be disastrous. To help you avoid the mistakes that other organizations have made, here’s a to-do list that will help you plan more effectively and achieve a great outcome.

  1. Do be clear on your options regarding number of attendees per class.
  2. Do schedule more than one session per day to accommodate your spa treatment  schedule.
  3. Do show up for scheduled training yourself.
  4. Do ensure that the room is sized to accommodate the number of attendees comfortably.
  5. Do ensure that the room is properly prepared the night before training and available for inspection.
  6. Do stress the importance of punctuality to staff so sessions begin on time.
  7. Do ensure that your entire staff is present for all scheduled training sessions.
  8. Do schedule vacation time before or after training.
  9. Do ask for a post-training follow-up plan.
  10. Do ensure that you are available for daily consultant discussions and feedback.
  11. Do ensure that all product related material is available.
  12. Do ensure that all best selling retail products are in  stock to accommodate a post-training uptick.
  13. Do be prepared to interact more with your team after training to achieve your desired results.


Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training. Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream. Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians". Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond

Related Posts

  • Prepare Your Spa Now for Future Success