Update-How 4 Days Can Increase Your Spa Retail Sales Forever!
One of the biggest considerations for spa managers is training. Particularly with therapist retail training they always ask , “Is it worth it?” “Will the results justify the expenditure from my budget allowance?”
Recently I completed retail training at another Five-Star resort in the Philippines. The training was completed in just four days and required 4 hours each day for 16 therapists.
After training I monitored the therapist’s product sales for three weeks.
Here are the results, pre-training and one week post-training and final week. Look at the difference.
PRE-TRAINING
POST-TRAINING-note # 8 therapist on vacation
FINAL WEEK
Retail training is an investment. It provides your therapists with new skills that you can build upon for months to come.
If you are not seeing constant improvement in your retail sales to service, ask yourself “Can I afford not to invest in training for my team?”
Increasing Your Retail Selling is uniquely and specifically designed for quiet therapists. (Most therapists are introverts.)
It works extremely well but it is not a magic bullet. A customized three week follow-up plan for the manager is one of our success strategies.
Want more information about our training? Connect with me at Linda@Moontideconsulting.com
Linda Harding-Bond
