Want great retail results after training? Here’s a secret; just trying hard is not the answer.
If a clear, simple follow-up strategy has not been put in place for you and your team, you’re already dead in the water. Read More
Two weeks ago I conducted retail training for a Five-Star hotel spa. I just received the results of last week’s product sales and they’re quite good. Read More
I think that for most of us, (especially introverts) it takes a moment for any type of spa training to sink in. We need to mull it over and process it. Any questions that we have may not even formulate until we apply the process; do some hands on. But by then the trainer or consultant is long gone. Read More