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For Spa Training, the Fortune is in the Follow-up

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I think that for most of us, (especially introverts) it takes a moment for any type of spa training to sink in. We need to mull it over and process it. Any questions that we have may not even formulate until we apply the process; do some hands on. But by then the trainer or consultant is long gone.

Following up on training sessions is so essential to everyone’s skill development. It presents the opportunity to ask for help or clarification. As a spa manager, it allows you to gauge which aspects of the training were successful and which need to be revisited.  Follow-up is critical to the learning process because it solidifies and makes behavior changes  permanent.  That’s where the true fortune lies.

fortune-in-the-follow-up1Follow up training is most effective when it can be applied immediately. Next month or whenever the consultant can get to your e-mail or fit your group in again between other assignments shouldn’t be good enough.  Upon realizing that a learning glitch exists is when follow up should occur.

The most effective training programs are designed to make this a worry-free zone for you. You want a system that provides you with immediate access to tools and information that makes follow up convenient and effective.

That shouldn’t be too much to ask should it?  After all, at the end of the day,  you just want to equip your team with the tools to reach the goals of your organization.

It’s something to consider, isn’t it?




Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training. Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream. Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians". Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond

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