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The Hidden Gap Between Asian Culture and Luxury Sales

Tags: Asian, attention, brands. individual, consumer, culture, customer, luxury, sales, service, training Writing

As consumers become more knowledgeable about what other consumers are experiencing, the demands for excellent customer service increase. The vast majority of consumers say they will walk out of a store if they receive inadequate assistance from employees. Nowhere is this more impactful than in the luxury market.

Despite the importance of individual attention at luxury retailer stores, many consumers think today’s brands aren’t delivering. Only 38% of consumers said they receive better customer service in luxury retail than in non-luxury retail.

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Five Spa Tips Every Twenty-Something Should Know

Tags: African, Asia, Asian, Bangkok, best, community, consultant, esthetician, facial, facialist, Hand and Stone, Howard University, international, Latin or Middle Eastern, massage, niece, spa, therapist, trainer, twenty-something, waxing Writing

My niece graduated from Howard University last year. She’s doing fairly well; I recently received an e-mail from her informing me that she was thinking of having one or two spa treatments. She wanted to know which ones she should try and as an African-American which were safest for her skin. As a former esthetician and a very protective aunt, I was inclined to tell her that none of them were safe unless I performed them! I realized though that I was being a bit “extra”, so I calmed down and provided recommendations on who, what and where she should go.

If you are among the other twenty-somethings around the globe also venturing into the world of spa goers, here are five things that you should know;

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