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That Question (almost) All Spa Managers Dread

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Can you believe it’s the end of summer? Had I been in the states, my family would have been discussing the disruption of our post Labor Day vacation in the Outer Banks. (My prayers go out to the flood victims.)

But here in Bangkok my focus is on spa, and the surprising number of angst filled e-mails I’m receiving this month from spa directors inquiring about my training program. I don’t know why I’m surprised. Because  I’ve discovered that in the last quarter of the year, one thing is certain. At some point between now and mid- December, their  senior management will ask –

“Are we going to hit our target retail  numbers for the year?” 

That question can cause sleeplessness and extreme stress or it can be a cause for celebration. We specialize in making it the latter.

Imagine answering “Our retail sales are through the roof. We’re doing so much better than we projected.”

How incredible would that make you feel?

So, here’s the really good news; although its September, you still have time.  Holiday season is still around the corner. Your team can still learn how to maximize product and treatment sales. You can still have stunning retail sales during the holiday season. You can hit your numbers! Here’s how-

Increasing Your Retail Selling’s customized version. This course is perfect for spa franchises and spas with smaller training budgets.










There are eight modules which you or a designated trainer delivers. I conference with you on-line to determine exactly where your pain points are. I then create a syllabus customized to your needs. Prior to each module I provide coaching on exactly what to say to increase your retail sales exponentially. You also receive a handbook to reference. Sales are guaranteed to improve. And maybe for the first time, you can actually look forward to reporting your end of year results.

Want more information? Connect with me here.

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training. Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream. Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians". Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond

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  • Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Retail Sales in 7 Days or Less