The Power of Repetition
Sometimes spa managers are reluctant to beat the drum of customer engagement and the importance of home care. They want to be liked, and therapists can strike fear in their hearts. Change can be difficult and resistance, high.
But watch this video by service guru Bryan Williams, D.M. It may help to keep you bolstered and on track.
A large part of training success is follow-up. We offer a very robust support system that includes a daily meeting template for managers and retail tracking charts.
Because we really care about results, we hold weekly scheduled performance analysis conference calls for one month after we leave your property. Want more information? Contact me at https://moontideconsulting.com/contact/