Soft Skills | Moontide Consulting

Linda Harding-Bond

September 15, 2017

What United’s “Aisle Drag” Can Teach the Spa Industry

Tags: curriculum, customer, development, engagement, industry, retail sales, retention, Soft Skills, spa, technical, Tess Taylor, training, United flight 3411, wellness Training

Tess Taylor’s article “Is soft skills development the answer to better customer treatment?” is applicable across many businesses. With retail sales and customer retention always top of mind for the spa and wellness industry I found the title to be particularly poignant. Read More

Linda Harding-Bond

October 9, 2015

Six Soft Skills Your Spa Therapists Should Master

Tags: attention, beauty industry, customer, master, professional, retail, sales, selling, service, Soft Skills, spa, therapists Training

Tony is a veteran stylist who works in Philadelphia. He’s been in the beauty industry for over 20 years and consistently has the top retail sales in his salon. He’s tried to retire several times but his clients won’t let him. His client base, amazingly, ranges in age from 19-82! Read More