One of the biggest considerations for spa managers is training. Particularly with therapist retail training they always ask , “Is it worth it?” “Will the results justify the expenditure from my budget allowance?”

Recently I completed retail training at another Five-Star resort in the Philippines. The training was completed in just four days and required 4 hours each day for 16 therapists.

After training I monitored the therapist’s product sales for three weeks.

Here are the results, pre-training and one week post-training and final week. Look at the difference.  Read More