Tag customer interaction

Tag customer interaction

Five Challenges High Earning Spas Have Conquered (and you haven’t)

Tags: , , , , , , , , , , , , , Master Class
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Whew! We can breathe easier. We made it to a new year, a vaccine is becoming available and the future is looking brighter. For many who work in the spa industry, the pandemic exposed procedural weaknesses.

It’s only when the tide goes out that you learn who has been swimming naked. -Warren Buffet

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Is Your Spa Decision Maker a Solution Blocker?

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I had an interesting conversation with a colleague recently about how difficult it is to convince senior management to add retail training to their budget. I’ve heard this story more times than I can say. Most often the decision maker is male, over 65 with a background in hospitality but not spa. Read More