The Power of Repetition
Sometimes spa managers are reluctant to beat the drum of customer engagement and the importance of home care. They want to be liked, and therapists can strike fear in their hearts. Change can be difficult and resistance, high.
But watch this video by service guru Bryan Williams, D.M. It may help to keep you bolstered and on track.
A large part of training success is follow-up. We offer a very robust support system that includes a daily meeting template for managers and retail tracking charts.
Because we really care about results, we hold weekly scheduled performance analysis conference calls for one month after we leave your property. Want more information? Contact me at https://moontideconsulting.com/contact/
Linda Harding-Bond
President at Moontide Consulting
Linda Harding-Bond is shifting the paradigm on spa retail training.
Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream.
Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts.
She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians".
Connect with her at Linda@Moontideconsulting.com .
