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“I Did Not Go To School To Sell Products”

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Here is the backstory: The CEO of one of the largest massage clubs in the U.S. published a post on LinkedIn’s Pulse on the topic of using trends to compete particularly in spa and wellness.

He stated that the emphasis of his company was “total body care”.

My response; “Total body care should include appropriate product recommendations which allow guests to extend their treatment and maximize results……

His lead therapist’s response to my comment reflects the sentiments of many therapists in the spa industry. It’s a huge elephant in the living room that no one wants to talk about. Perhaps the CEO circled back around to read the responses to his blog-post but it’s unfortunate that he did not reply to his employee. It might have begun a much needed dialogue on the important role therapists play in providing customer convenience and extension of  service through expertly curated home care regimens. The therapist might have had a better understanding of how recommending appropriate products underscores a climate of nurturing and increases the probability of his guest returning for more treatments.

What do you think?

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling an On-line Training Class for Spa Managers. This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to stimulate product sales using the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Results are immediate and long lasting. The program is GUARANTEED or your investment is cheerfully returned! Linda has provided training for Empire Beauty Schools, MSpa International, Six Senses Resorts, Oberoi Group and Goldeneye Resort & Spa. She is author of The New Esthy Handbook. Contact her by e-mail for a complimentary consultation- Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond
Linda Harding-Bond

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