Top Ten Reasons for Spa Retail Training

We all know that staff training is best practice for any organization. But maybe you’re having a tough time convincing your senior manager or even yourself. Here in just 10 seconds are the top 10 reasons that you should invest in your staff:

Selling 2 products increases customer retention by 60%
Trained therapists can contribute up to 20-40% from retail profits
Customer engagement and retail sales brings customers back
Online retail sellers and mega beauty emporiums are capturing your market share
Therapists who don’t recommend products aren’t performing a full service
79% of employees list training as their top priority
Products have a higher profit margin than services
Selling retail strengthens therapist’s consultative & diagnostic abilities
A positive customer experience results in better social media reviews
Senior management will be thrilled with increasing profits

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Linda Harding-Bond

President at Moontide Consulting

Linda Harding-Bond is shifting the paradigm on spa retail training. Her Express Online Retail Training Course is exactly what's needed for post-COVID-19 spa re-openings. Designed to bring your therapists' retail skills up to speed, it will quickly position retail as a robust alternate revenue stream. Linda has provided training for many world-class organizations including The Oberoi Group, St. Regis Hotel, Anantara Hotels & Resorts, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of "Listen, Engage, Sell!: The Foolproof Method for Increasing Spa Sales in 7 Days or Less" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians". Connect with her at Linda@Moontideconsulting.com .