guest experience | Moontide Consulting

Linda Harding-Bond

November 1, 2017

How To Completely Change Your Retail Results

Tags: engagement, guest experience, introvert, product, retail, retention, revenues, therapists, training, treatment, up sell Training

In this final quarter of 2017, many of you are scrambling to increase retail revenues for the year. You’re juggling numbers, praying, and frantically sending out e-mail promotions to boost sales. Read More

Linda Harding-Bond

November 20, 2015

First North American Guest Experience Award

Tags: bespoke, expectations, guest experience, real-life, scenarios, Scott Ingwers, service, training, Trump International Hotel Waikiki Beach Walk in Honolulu Hawaii, winne Master Class, Training

With the term “guest experience” on the lips of almost everyone involved in hospitality it was inevitable that a competition would be created to identify the best in the industry. The awards are the brainchild of The International Luxury Hotel Association and TrustYou, the leading provider of online reputation management. Read More