PRODUCTS | Moontide Consulting

Norm

March 2, 2015

TRAINING

The world is growing smaller by the day. Your therapists must be able to communicate with a broad range of people from around the world. Proper training must ensure that your staff can not only confidently engage with your customers but make proper product and service recommendations which enhance your brand’s image.

Since 2009 when I created my Hit the Ground Running workshop for therapists newly entering the job market, this has been my focus. They found employment easily after taking the course. Since then I’ve trained in world class spas and resorts like Goldeneye in Jamaica, Rescue Rittenhouse Spa in Philadelphia, Oberoi Hotel Group across India and finally Six Senses Hotels and Resorts as a Manager of Spa Training.

I believe that the best way to select a trainer is through having a conversation to assess your own comfort level with the person who you choose to train your staff. I invite you to contact me at info@MoontideConsulting.com . Let’s discuss how I can assist you.

Norm

March 2, 2015

WRITING

Being a thought leader in the industry requires frequent communication but much of my pleasure comes from interacting with my readers and senior executives in the global spa industry.

I really enjoy blogging on Huffington Post, because I reach so many people around the world who don’t hesitate to let me know if they don’t agree with my point of view.

These articles, written from the perspective of a woman in search of great customer service have created the opportunity to interview superstar service providers like Ted Gibson, personal hair stylist of Angelina Jolie and Lupita Nyong’o, and Dr. Brian K. Williams, former Corporate Director of Training for Ritz Carlton.

Everything that I learn from these experts are incorporated into some aspect of Moontide Consulting.

When I began my blog www. Ethnic Skin Aficionado, I was on a seemingly impossible quest to find a knowledgeable facialist for my specific skin needs and discovered that other non-European women were experiencing the same problem. The blog struck a nerve and managed to garner over 230,000 views in the first 8 months from inception. I began to get requests for articles from global trade magazines like Les Nouvelle Esthetique, Spa Mantra, Skin Inc., Dermascope, Professional Spa and Wellness.

I decided to write my book, “The New Esthy Handbook, an Essential Guide for Novice or Nervous Estheticians” to help estheticians navigate the waters of the spa industry after graduating from school.

An updated version for dual therapists is coming; The New Therapist, An International Guide for Novice or Nervous Spa People.

Norm

March 2, 2015

CONSULTING

This was an awesome consulting assignment, training the spa staff at GoldenEye Resort. It is the home of Ian Fleming, creator of James Bond. He wrote all of his books at his villa, located just steps away from this photo site. I had an opportunity to stay in the Naomi Campbell villa which was extremely cool.

For this assignment, which was a grand re-opening, an in-room menu had to be developed and spa services delivered to the rooms over a multi-terrained property. This was challenging to say the least, as considerations had to be made for distance, weather and location.

Creating a customer service workshop to address their unique issues was fun. Guests have three different ways in which to enter the spa reception area. These include cross the lagoon by swimming, paddle in by boat, or descend a steep pathway. A protocol was created for the therapists to meet the guest in each of these situations.

This was also my first time creating role-plays for same sex couples. Gay rights is a hot button issue in Jamaica. It was important to ensure that everyone received equally superb service.