What is the experience of potential clients when they call your spa? I’m in Bangkok, Thailand which is “the world’s most visited international city” and believe me, phone skills matter.
The first impression a client receives is important. Research shows spas that are able to continuously maximize the conversion of enquiries into sales, are also improving their profitability. In today’s competitive and social environment you may not get a second chance to get it right.
Moontide Consulting’s Mystery Shopping Test Calls are an excellent way of making sure your teams are delivering exceptional and consistent service levels on the phone. We can call into your spa anywhere in the world. Let our service ensure that your spa continues to be effective when it comes to handling enquiries.
We evaluate real-world customer scenarios including enquiries about the price of a spa package, the potential booking of a treatment, or a new membership.
You can also consider mystery shopping experiences for special or seasonal promotions before you launch a full marketing campaign. Some examples include enquiries for Spa Special Offers, Signature Treatments, New Membership Packages or Group Services.
Our Mystery Shopping package can provide you with the results via a secure, password protected on-line reporting website. You will be able to read the analysis reports and statistical results which help measure, track and improve performance. In addition we can provide the ability to listen to the audio recording of the call itself.
Imagine being able to hear exactly how your spa team responds to relevant enquiries. This will provide you with an excellent on-going coaching tool for your team to strive for constant improvement in converting enquiries into sales.
All calls will be customized to your spa and can be random, scheduled or targeted. Our service is extremely affordable and starts as low as $100 USD.
And yes, we can also provide an in-person service. Contact me to learn more about our Full Mystery Shopping Program with full feedback and recommendations on improving the Customer Spa Journey. Don’t wind-up on the bad end of a social media or Trip Advisor Review.
Simply connect with me today by clicking here.