An online course designed specifically for spa management to assist in dramatically increasing retail sales by spa therapists. Studies have shown that the majority of spa therapists and spa management (who were promoted from the role of therapist) are introverts. Therefore initiating conversation, engaging with clients and selling products is not something that feels natural and comfortable. But by applying the easy step by step strategies which I have used for eight years in my training workshops, you will soon have your team interacting with guests and each other, upselling services and moving retail products in a way that you’d always hoped they would.