This was an awesome consulting assignment, training the spa staff at GoldenEye Resort. It is the home of Ian Fleming, creator of James Bond. He wrote all of his books at his villa, located just steps away from this photo site. I had an opportunity to stay in the Naomi Campbell villa which was extremely cool.
For this assignment, which was a grand re-opening, an in-room menu had to be developed and spa services delivered to the rooms over a multi-terrained property. This was challenging to say the least, as considerations had to be made for distance, weather and location.
Creating a customer service workshop to address their unique issues was fun. Guests have three different ways in which to enter the spa reception area. These include cross the lagoon by swimming, paddle in by boat, or descend a steep pathway. A protocol was created for the therapists to meet the guest in each of these situations.
This was also my first time creating role-plays for same sex couples. Gay rights is a hot button issue in Jamaica. It was important to ensure that everyone received equally superb service.