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What Top Spas Do to Win (that they may not want you to know)

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Do spa managers have a problem sharing information with each other?  Sometimes they do.

It was a point of discussion on last month’s Blab with our guests Julie Pankey of JM Pankey Partners  and Jon-David Mafia of Salon Spa Chat.

Check it out at 16:40

We get it; with 100,000 spas for customers to choose from, no one’s giving up trade secrets. But some spas are thriving. And they are all doing the same five things to win.  Many of these success stories are single owner spas not corporate giants.

Join me with co-host Norm Bond on this week’s Blab as we discuss the strategies of  top 15%.


Friday, April 29, 7:30 p.m.-8:00 p.m. Bangkok time | 8:30 a.m.-9:00 a.m. East Coast | 7:30 a.m.-8:00 a.m. CST 12:30 p.m. London | 11:30 p.m. Sidney, Au. | 2:30 p.m. South Africa |4:30 p.m. UAE

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Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling” This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to develop the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Retail sales results are immediate and long lasting. The program is also available as an online training system with remote coaching for managers. Linda has provided training for many world class organizations including The Oberoi Group, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of The New Esthy Handbook: an Essential guide for Novice or Nervous Estheticians. Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond

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