Our Blog

Our Blog

Update-How 4 Days Can Increase Your Spa Retail Sales Forever!

Tags: , , , , , , , , , , , , , training
featured image

One of the biggest considerations for spa managers is training. Particularly with therapist retail training they always ask , “Is it worth it?” “Will the results justify the expenditure from my budget allowance?”

Recently I completed retail training at another Five-Star resort in the Philippines. The training was completed in just four days and required 4 hours each day for 16 therapists.

After training I monitored the therapist’s product sales for three weeks.

Here are the results, pre-training and one week post-training and final week. Look at the difference. 

PRE-TRAINING

 

POST-TRAINING-note # 8 therapist on vacation

 

FINAL WEEK

 

Retail training is an investment. It provides your therapists with new skills that you can build upon for months to come.

If you are not seeing constant improvement in your retail sales to service, ask yourself “Can I afford not to invest in training for my team?”

Increasing Your Retail Selling is uniquely and specifically designed for quiet therapists. (Most therapists are introverts.)

It works extremely well but it is not a magic bullet. A customized three week follow-up plan for the manager is one of our success strategies.

Want more information about our training?  Connect with me at Linda@Moontideconsulting.com

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling” This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to develop the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Retail sales results are immediate and long lasting. The program is also available as an online training system with remote coaching for managers. Linda has provided training for many world class organizations including The Oberoi Group, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of "The Engaged Therapist" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians". Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond

Related Posts