Tag products

Tag products

The Brilliant Pivot Customer-Facing Businesses Are Making for 2021

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Nobody loves success more than a successful business. After all, the positive outcome of foresight, great products, services, communication and  meticulous planning is a beautiful thing.

But if there’s anything the uncertainty of 2020 has taught us, it’s how difficult it is to plan. This is true for every customer facing business right now from restaurants to auto dealerships to hospitality.

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Are You Stocking Spa Products That Sell?

Tags: , , , , , , Master Class
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What makes you spend your hard earned money?

I buy when I need something specific. Other times it’s because the item will make me feel better, it appeals to my sense of aesthetics and in that moment I feel like I’ll love it forever.

As a trainer who instructs therapists on how to increase retail sales, my first stop is always the spa retail store. Read More

Spa Retail Headaches? You’re Not Alone!

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Last week in Deauville, France I presented on the topic of Spa Retail Sales at the Biologique Recherche Worldwide Convention. I had an opportunity to speak with distributors and spa decision makers from over 90 countries. There was a great exchange of ideas but what stood out was that increasing retail sales is still a global challenge.

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“I did not go to school to sell products!”

Tags: , , , , , , , , , , , Consulting
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Here’s the backstory: The CEO of a well known massage club posted on LinkedIn that the emphasis of his company is “total body care”.

My response; “Total body care should include appropriate product recommendations which allow guests to extend their treatment and maximize results.

His lead therapist then responded to me by posting this comment,

Therein lies the gap of understanding. Even though I used the term appropriate product recommendations, in the therapist’s mind this translated to selling.

Obviously, based upon retail sales results many therapists feel this way. Do yours?

I see it all the time in my training journeys.  Been there, done that, got a t-shirt.

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As a Spa Manager, you may wonder how to get around this roadblock

At Moontide we’ve managed to crack the code. Check this out >>>> http://bit.ly/2ytMf4y

Contact me at Linda@Moontideconsulting.com or request a chat on Clarity.  I’ll be happy to share how  we achieve our fantastic results in the face of  resistance.