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1st 10 Days of Spa Tips-Quick Review

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Here is a recap from the 30 Days of Spa Tips Series on the Moontide YouTube Channel (hey, please subscribe while you’re there!). So far we’ve discussed … How to increase sales, customer engagement and therapist confidence in 30 easy to follow steps.

1. Retail Mantra- Tell Touch Smell Sell-   Four little words to remember when recommending products.

 2. Managers Set Your Expectations with Your Therapists-    Begin each day letting your team know the previous day’s results and which products are the hot item of the day.

3. Following Your Retail Road Map-      Begin your day by determining which services you’ll be performing, select your retail products based on those services and envision yourself selling.

4. Therapists-How to Deal with Your Fears and Intimidation-    Control nervousness by remembering that your customer is semi-nude. They are probably more nervous than you are.

 5.Therapist Communications with Guests and Intake Forms-   If you don’t understand what the intake form says get clarity before you begin the service.

 6. Can you Retail for the Stars?-    What’s your global skin I.Q? Which products work best for multi-ethnic or different skin types?

 7. Recommending vs. Selling-    Hospitality means providing  your client with suggestions for an appropriate product to take home  with them.

 8. Positive Thinking for Retail Stars-    Don’t talk yourself out of success. Envision yourself making lots of retail sales. 

 9. Is Your Spa Prepared to Sell-    For managers, receptionists and therapists’ proper preparation at the start of each day will help to bring success.

 10. So You Know Your Personal Brand-   Match your personal preferences to the products at your spa. They will be easier to sell.

 

Watch 30 Days of Spa Tips on YouTube on the Moontide Consulting Channel

 

 

 

For Spa Therapists the Struggle Is Real

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Growing up as an introvert I learned to adapt to an extroverted world. It wasn’t easy; sometimes it was just plain difficult. But I discovered that the axiom is true; what doesn’t kill you does truly make you stronger. Acting like an extrovert has had its rewards; it was necessary to develop that muscle and flex it hard if I wanted to be successful.

And successful I was. But after 15 years in corporate America as a training manager, it became too exhausting to play that game every day so I decided to switch gears and work in the spa industry. Read More

No Training Budget= Bad Business

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I live in Bangkok on a soi (street) in a thriving business district. The soi is lined with vendors selling everything from mangoes to crickets. There are exactly 5 massage businesses and one spa. From time to time my husband and I get a foot massage that is quite good. The therapists are friendly and chatty. When we close our eyes to just enjoy the massage they are sensitive enough to stop talking. This service costs 400 THB or 15 U.S. dollars. Read More

30 Days of Retail Spa Tips  

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When you ask spa therapists “what gets in their way of selling products to clients” their answers paint a compelling picture. Read More

Retail Selling is Easy – Three Tips to Increase Sales at Your Spa in 2015

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I’m going to give you three powerful tips in this series. This is number one and make sure you stay tuned to get the other two because together they’re magical.

When I consulted with spa management in the United States they would often tell me that their number one problem was getting their staff to sell retail products. But my experience in Asia has shown me that the same challenges exist, although they may be amplified by language differences. The primary cause is the same all over the world. Most therapists are introverts. They are shy people who don’t feel comfortable selling products. Read More