Tag customer engagement

Tag customer engagement

What No One Tells You About Customer Reviews

Tags: , , , , , , Digital Hospitality 360
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MarktheSpaMan shared this piece from Bill Hartzer ‘s shocking article, about how positive customer reviews are ignored by most business owners.

If this is you, no worries. At the end I’ll tell you how to use this knowledge to blow your competition away. Read More

How to Spot a Spa Trend like a Kardashian

Tags: , , , , , , , , , , , , , , training
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Recently the Global Wellness Institute projected a 42% employment growth in the spa industry by 2018. I don’t know about you but I find this absolutely mind-blowing. They reported;

In 2013 the spa industry employed about 1.1 million spa therapists and 200,000 spa managers and directors. So it looks like it will need at least an additional 500,000 trained spa therapists and 80,000 experienced spa managers/directors (above those levels) by 2018.”-GWS Read More